Terms of Service

The rules for using TestFlow, written to be read rather than skimmed.

Operated by «LEGAL_NAME» · «LEGAL_ADDRESS» · «LEGAL_EMAIL»
Last updated: 2026-11-10

1. Who we are

TestFlow is a self-assessment website. You answer a fixed set of scenario questions about how you actually work, decide and deal with people, and the site generates a written report that ranks your results and suggests what to do next.

The Service is operated by «LEGAL_NAME», a sole proprietor based in «LEGAL_ADDRESS» ("we", "us", "our"). For anything covered by these terms — complaints, refunds, data requests — write to «LEGAL_EMAIL». That inbox is read by a person, usually within two business days.

2. What this Service is not

This section matters more than any other on this page.

• Not medical, psychological, psychiatric, legal, financial or investment advice. A report does not replace a professional's judgement about your specific situation.
• Not a diagnostic instrument. Reports are produced by applying fixed scoring rules to your own answers. No clinical assessment takes place.
• Not a prediction. It does not forecast your performance, income, health or relationships.
• Business use is your responsibility. If you use a report in hiring, promotion or team decisions, you are the employer. Complying with local employment law, disclosing the assessment where required, and not relying on a single report as the sole basis for a decision are your obligations, not ours. We do not provide background checks and we do not make automated employment decisions.

3. Your account

You sign in with a Google account. We do not store passwords — we never receive one.

• One account per person. Please do not create accounts in bulk.
• Activity under your account is treated as yours. If you suspect it has been compromised, email us immediately.
• You must be at least 16 years old, or older where your local law requires a higher age for consenting to data processing on your own behalf.

4. Free and paid

Every question is free to answer, and finishing gives you a basic report immediately. Paying unlocks the full report — it does not buy you the right to finish.

Prices. A single report costs $9.99–$29 USD depending on the test, shown on each test page and again at checkout. The All-Access pass is $49 USD and unlocks every test that exists on the site at the time of purchase. The price shown at checkout is the one that applies. We may change prices; changes never affect a purchase you have already completed.

No subscription. Single reports and the All-Access pass are one-off payments. Nothing renews automatically and there is nothing to cancel.

5. Payment and Merchant of Record

Orders are processed by Creem (https://www.creem.io), our reseller and Merchant of Record. Creem takes the payment, issues the invoice or receipt, handles sales tax and VAT, and provides first-line customer service for the transaction. Your card or bank statement will show Creem.

When you buy, you enter into a transaction with Creem under its buyer terms, in addition to these terms. To the extent of any conflict regarding the payment itself, Creem's terms prevail.

We never see or store your card number. Payment details go directly to Creem.

6. Delivery

Everything is delivered digitally. The full report unlocks immediately after payment is confirmed, usually within seconds. Nothing is shipped. The report stays in your account and can be reopened later, on any device.

If payment succeeds but the report does not unlock, email us. We fix it, or we refund it. This case is not subject to the 7-day window.

7. Refunds

See the Refund Policy. The short version: the first purchase of any given test is refundable within 7 days without explanation, and a technical failure or duplicate charge is refundable at any time.

8. Acceptable use

Please do not:

• scrape or bulk-download questions, reports or any other content, whether by hand or by script;
• resell, sublicense or bulk-produce reports, or repackage them as your own product;
• reverse-engineer the scoring logic, or attempt to bypass the paywall;
• create accounts through automated means;
• answer on someone else's behalf and generate a report about them without their knowledge;
• use the Service for harassment, discrimination or anything unlawful.

If you do any of these, we may restrict or close your account. If you still hold paid but unused purchases at that point, we refund the unused portion.

9. Your answers, our content

Your answers and results are yours. You give us permission to store and process them for the limited purpose of generating your report, delivering it to you, and keeping it accessible in your account. We do not publish your individual responses. We may use de-identified aggregate statistics to improve the questions — for example, noticing that one answer option is chosen far too rarely — and such statistics contain nothing that identifies a person.

The questions, scoring logic, report text, interface design and overall compilation are ours and are protected by copyright. You may use your report for personal purposes or inside your own organisation, but you may not copy, republish or sell it as a product.

10. Availability and changes to the Service

We aim to keep the Service available continuously but do not promise zero downtime — this is a small operation, and maintenance causes brief interruptions. We may add, change or retire tests.

Retiring a test never deletes a report you already paid for. As long as your account exists, purchased reports stay accessible.

11. Disclaimer and limitation of liability

The Service is provided "as is". To the fullest extent permitted by law we make no warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement.

Nothing in these terms excludes liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded.

Subject to that, our total liability for any claim is limited to the greater of the amount you paid us for the Service in the 12 months before the claim and USD 50. We are not liable for indirect or consequential loss, lost profits, lost opportunity or lost data.

Consumer rights are unaffected. If you are a consumer in your country of residence, nothing here reduces any right you have under mandatory consumer protection law.

12. Changes to these terms

We may update these terms; the date at the top changes. If a change materially reduces your rights, we email registered users at least 14 days before it takes effect. Continuing to use the Service after that means you accept the change. If you do not, stop using the Service and ask for a refund of anything unused.

13. Governing law and disputes

These terms are governed by the laws of the People's Republic of China, and the courts at our place of business have jurisdiction.

If you are a consumer outside China, this does not deprive you of the protection of the mandatory consumer law of your own country of residence, and you may bring proceedings in your local courts.

Before starting anything formal, please email us. Most problems are resolved at that step, faster than by any procedure.

14. Contact

Email «LEGAL_EMAIL». For refunds, include the email you paid with, the test name and the approximate date. For data requests, write from your registered email so we can verify it is you.