Refund Policy
7 days, one refund per test, no reason required. Faults refunded any time.
1. The short version
- The first purchase of any given test can be refunded within 7 days, no reason needed.
- Technical failure, a report that will not open, or a duplicate charge: refunded at any time.
- The same report cannot be refunded repeatedly; after 7 days with no fault, a refund is not required by law.
- Everything is delivered digitally. Nothing is shipped.
2. The 14-day right in the EU and UK, and what digital delivery does to it
If you are a consumer in the EU or UK you normally have 14 days to withdraw from an online purchase. For digital content delivered immediately, that right ends once delivery begins — but only if the seller obtained your express consent to immediate delivery and told you that you would lose the right.
Our checkout does exactly that: completing payment confirms your consent to immediate access to the full report. If you would rather keep the right, do not complete the order.
Nothing in this section affects any right you have where content is faulty or not as described.
3. What we refund and what we do not
| Situation | Refund? | Window |
|---|---|---|
| Paid, but the report never unlocked, is blank, or errors | Full | Any time |
| Charged twice for the same order | Full for the duplicate | Any time |
| Bought the wrong test and have not opened it | Full | Within 7 days |
| Content materially different from the page description (for example, you received a different test's report) | Full | Any time |
| You simply did not find it useful | Full for the first purchase of that test | Within 7 days |
| All-Access pass with more than 3 full reports already unlocked | Pro-rata or declined | Case by case |
| More than 7 days, no fault | No | — |
4. How to ask
Email «LEGAL_EMAIL» with the email you paid with, the test name, the approximate date, and what happened. No form, no phone queue.
We reply within 2 business days. Approved refunds are issued by Creem to the original payment method; card refunds typically appear within 5–10 business days depending on your bank.
5. About chargebacks
Please email us before calling your bank. A chargeback costs us a penalty fee and costs you weeks of waiting; an email usually settles it in a day.
A good-faith refund request is never treated as abuse. Asking for a refund will not get your account restricted.
6. The All-Access pass
$49 USD, a one-off payment that unlocks every test on the site at the time of purchase. The same 7-day rule applies. Because it unlocks everything at once, we look at how much was actually opened: if more than 3 full reports have been unlocked, we may refund pro-rata rather than in full. Tests added later are included at no extra cost.
7. Business purchases
Same policy. If you need the refund sent to a company account, or an invoice reissued with different details, say so in the same email.
8. Statutory rights
This policy does not limit any right you have under mandatory consumer protection law. Where it conflicts with the law, the law prevails.